Steve Penfold

Customer spotlight: Utility Warehouse uses Elucidat to deliver mobile learning to 46,000 distributors

Utility Warehouse needed to put training material in the hands of distributors, literally. Since their distributors required the learning to be available on-the-go and while at client site’s, Paul Goundry and his team needed a tool that could deliver learning on all devices: desktop, mobile, and tablet. Utility Warehouse, part of Telecom Plus PLC, is a multi-award winning provider of home, […]

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Customer spotlight: Titleist uses Elucidat to create product training

Titlelist worked with our partner, Learning Evolution, on this product training course for their new Vokey Design SM6 wedges. The course uses well produced videos and branching to deliver an engaging learner experience. Titleist is an American brand name golf equipment and apparel products produced by the Acushnet subsidiary, which is headquartered in the United States. Learning Evolution is a leader in category […]

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Three in four organizations use learning technologies: Are you ready to embrace online training?

In the fast-paced world of evolving technologies, three in four organizations use learning technologies yet still insist on using high levels of face-to-face learning. Despite recent research revealing that learners want more elearning, corporate learning and development (LD) teams stay stuck in old habits, with little confidence in their ability to make the shift. According […]

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4 online training trends to consider in 2016

Business leaders and learners are demanding more from the learning initiatives they commission and consume. Let’s look at four important online training trends you need to consider in 2016. Organizations want to see greater returns from their Learning and Development (L&D) investment, and learners expect high levels of engagement and quality of the online products […]

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How a large UK retailer uses Elucidat to create elearning 4x faster

Tesco wanted to move away from face-to-face training and make better use of digital learning inside the business. Instead of relying on a handful of technical instructional designers, Tesco wanted an authoring tool that their entire team could easily use to create elearning. Digital Learning Manager Sam Taylor needed a solution that could deliver learning to […]

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Elucidat receives top marks from International Volleyball Federation

The Fédération Internationale de Volleyball (FIVB) has just celebrated the successful launch of their new online training courses. The organization is using Elucidat in combination with other elearning technology to deliver online training to association members, players, coaches, referees, and officials. Elucidat received top marks from the Coaching Commission in January, and FIVB is in […]

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5 examples of useful customer training

It’s important to differentiate your training from your competitors’ to maintain a competitive edge and to provide a good value-added service to your customers. Here are some ways to do this while also providing your customers with a superior learning experience: Employ quality designs to make your online training standout and look more professional Use […]

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Why customer training is important (5 reasons)

Customers are demanding product and skills training. If you aren’t offering training you’re missing out on a big opportunity to help your customers. In this article, Steve Penfold shares five reasons why you should invest in customer training. You’ve got a fantastic product or service and you have a PDF user guide on your website […]

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Customer training: Hubspot vs Zendesk vs Xero

Customer training is on the rise. We look at three customer training programs and explain why we like each of them. Which one do you like the best? Hubspot Academy: Customer training that helps people understand Hubspot and Inbound marketing HubSpot Academy offers certification, documentation, and training programs to help people understand how HubSpot and […]

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How to differentiate your online training from that of your competitors

Unless you’re very lucky, you’ll have business competitors working hard to take customers away from you. In this article, Steve Penfold shares five ideas to help you create online training that gives you a competitive advantage. How well your online training offerings differentiate themselves from your competitors’ will play a big part in how well […]

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How to deliver online training to customers (4 best practices)

There are a number of ways you can deliver online training to customers. Some are more effective than others. In this article, Steve Penfold outlines four best practices that can improve the way you deliver high quality training online. 4 best practice tips for delivering online training to customers When you provide online training as […]

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How online training providers create courses for the modern customer

Consumers of online training are becoming increasingly sophisticated. They expect engaging learning experiences and will quickly choose competitor’s offerings if you fail to meet their needs. Here are five tips for building engaging online training that meets customers’ needs and has them coming back to buy some more. 1. Use branching to ramp-up engagement Branching is one of the […]

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How three leading organizations use Elucidat to create elearning

I’m excited to show you how three industry-leading organizations use Elucidat. If you tried Elucidat’s authoring tool but didn’t know how it could help your organization, read this article. Tesco uses Elucidat to simplify the authoring process Tesco is the UK’s largest retailer, employing over 500,000 people globally. The company needed a platform that could deliver learning programs to employees far quicker than […]

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8 questions to ask before choosing an authoring tool

If your organization relies on your delivering elearning content to a paying audience, the authoring tool that you use can dramatically impact both the learner experience and your bottom line. Here are 10 questions that you should ask before choosing an authoring tool for your business. 1. Is it easy to use? The tool you […]

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Elearning inspiration: Ulka Academy, Uni of QLD, Tim Slade

Stuck for new ideas? Draw inspiration from these elearning examples from Ulka Academy, University of QLD and Tim Slade. Ukla Academy: Save the Island A neat little module demonstrating gamification in language learning.   Why we like it: Gamification – levels that only unlock as you progress. Personalized by using the learner’s name interactive language practice […]

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Don’t add gamification until you answer these five questions

Is gamification in your online training delivering the results you want? Before you add gaming elements, you need to ask yourself how gamification will help you design great learning experiences. Here are five questions you should be asking yourself. 1. What is the goal? Why are learners doing it? This question helps you focus on what […]

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6 training courses created with Elucidat (built by Learning Evolution)

Learning Evolution is a successful Elucidat partner based in the United States. Here are six training courses they have built with Elucidat’s authoring platform. Titleist’s Vokey Design SM6 Education Course This is a great example of using Elucidat to create product training for new product launches. This course provides amazing ROI for the company by leveraging expensive marketing […]

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