So, how DO you create a ‘High Performance’ e-learning team?
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Hi, I’m Simon Greany from Make Sense Design in Brighton.
We create digital learning materials for a range of clients from the Open University to Pearson education to Comcast, working across a range of different subject matters.
How would you describe a high performance e-learning team?
One with clear roles and processes and a shared understanding of what good e-learning looks like and what we’re trying to achieve.
How do you create a high-performance team?
Building a good team is all about knowing the team and what everyone each individually is very good at, and what they really enjoy or motivated by.
What are the biggest challenges/roadblocks that your high-performance team regularly encounter?
These would be historically technology-based issues, revolving around the client’s technical infrastructures that we work with. So whilst we aspire to, and are pushed to, create something that’s cutting-edge, we also have to factor in clients who support very old browsers or in some locations in the world, very poor internet connections.
So, it’s getting that balance, and making something that’s future-proofed and forward-thinking but then also compatible with their infrastructure.
Can you give an approximate time scale of how long from script to publish it takes to build a course?
It’s very hard to say without knowing what content is and what shape it’s in and how much the client is willing to collaborate with us. But we would normally break down projects into 2 different types:
- rapid approach, or
- bespoke approach.
These two approaches can have very different time scales.
So, for example on the rapid end, if we’re given content that’s in good shape, and the client doesn’t need many sign-off points, we would allow about a week for scripting and two weeks to go into production. Obviously it depends about on the amount of content we’re creating.
That’s a rough idea, we can potentially turn things around in three weeks.
If we went to the bespoke end, we could be looking more like three months, because there are a lot more process in the work that we’re doing because we’re developing things from the ground up.
So, we’re looking at interface design steps, detailed technical specifications, lots of different things that are needed to get approved before we’re even going into creating the content.
How much has the speed of this process changed in the last few years?
It’s changed dramatically over the last few years. As we see the move to rapid tools and development for certain types of projects.
It’s changing how quickly we can turn things around.
So, I mentioned three weeks for a project – that wouldn’t have been possible a few years ago. But one year ago, developing HTML5 content would have been a very fiddly process that could have been prohibitive for some clients because of the cost and time involved.
But now we’re using Elucidat e-learning authoring software to provide HTML5 content to our clients which feels bespoke and well-designed, and that’s paying dividends.