iwoca

The challenge

iwoca is an exciting FinTech company on a mission to fund one million small businesses. Complying with financial regulation is crucial, so off-the-shelf ‘tick box exercise’ training just wasn’t enough. Without a dedicated Learning and Development function, how does a compliance team bring business-critical training in-house? As well as creating personalized, relevant elearning that engages and educates their employees? 

The solution

The iwoca team knew that their training would have to look and feel like iwoca and contain practical iwoca-specific examples in order to resonate with their employees, so they chose Elucidat to enable them to create their own.

“The company culture and identity is a fundamental part of working for iwoca. We are proud to call ourselves iwocans, and wanted a course built by iwocans for iwocans. Having something simple to use, intuitive and customizable was very important to us and the reason why we chose Elucidat.”

– James Tarrant, Compliance Analyst at Iwoca

With ambitious plans for personalized content, iwoca tapped into the Professional Services team’s expertise for support on their first of four projects. Through a Project Starter Kit service, our Learning Consultants were able to understand the team’s specific requirements and advise on the best way to create an adaptive experience that served specific content and examples for the various iwoca teams. 

The mix of recommendations and practical demonstrations that our Learning Consultants provided empowered a team who were new to elearning design to get started with confidence.

“Every interaction with Elucidat was excellent, from the huge amount of guidance we received from Georgie and the Professional Services team, through to the quick response troubleshooting of the Support team.”

– James Tarrant, Compliance Analyst at Iwoca

And the support didn’t stop there. Our Learning Consultants carried out a Project Review on the first draft of the iwoca team’s first project, answering questions and suggesting enhancements to ensure the first compliance module was delivering against the goals the team set.

The result

Within their first few months as an Elucidat customer, iwoca are approaching the launch of their first personalized financial compliance course to the business. The advice and guidance given in their first project has set them up for success for the future, empowering the team to quickly reuse and adapt this first project for their other compliance topics, saving time in the long run.