Last updated: March 2022
Cookies are small text files that are placed on your computer by websites and apps that you visit. They are widely used in order to make websites and apps work, or work more efficiently. By using cookies, we are able to provide you with a better experience and to improve our site and app with a greater understanding of how you use it.
To provide you with the best experience we also use web beacons, little snippets of code that work together with cookies. Beacons have many purposes. At Elucidat we use them to provide you with relevant content and to see if you opened up an email we sent and clicked on any of the links in the email.
Please read this Cookie Policy carefully and ensure that you understand it. It should be read in conjunction with our Privacy Policy which sets out how we treat your personal data.
Cookies are categorized by their origin as first party cookies or third party cookies:
We also categorize the cookies we collect based on their purpose:
We use a pop up to help you easily manage your website cookie preferences. You will see this pop up when you first visit our website. After that initial visit, you will also be able to manage your consent using this Cookie Settings link or by visiting the settings through the shield icon that can be found in the left corner of the screen at all times and on all of our pages.
You can opt in or out of cookies using the banner. Please be aware even if you opt out, we will still have to collect the necessary cookies that are in the policy (see the list of cookies below). This is because the website cannot function properly without these cookies.
If you opt out of cookies, we will not be collecting preferences, statistics or marketing cookies. Be aware that if you choose this option your experiences on our website will still be impacted. For example, you won’t be able to see videos on our website because video embeds use cookies that are not classified as necessary. You will be notified by us when this happens and you will be able to change your preferences at that point if you so wish.
If you turn off cookies, web beacons will still detect your visit to our site; however, they will not be associated with information otherwise stored in cookies. You can control the use of some beacons by setting your email client to display HTML emails as text only. How to do this will depend on the email client you are using. For example, Microsoft Outlook provides a helpful guide on how to do this here.
Our cookie banner also has the capability to omit you from usage analytics to the extent your browser sends a “do not track” message to our website. This means that if you have “do-not-track” enabled on, browser level cookies won’t be collected. Be aware that if you do this even some of the necessary cookies won’t be tracked. This means your experience on the website might be negatively impacted.
Additionally, you can manage your cookies on a browser level. This is where you use your browser to block cookies from being tracked. How you do this will depend on which browser you are using. This site is a helpful resource to show you how to manage cookies across any browser you might be using.
Third parties, other than our vendors assisting our business do not have authorization from us to track your uses of the website or track what other activities you may have engaged in before or after using the website (for example, using a different website). That said, as we cannot control third-party tracking, there may be some third-party tracking that occurs without our knowledge or consent.
As with our website we also use strictly necessary cookies in our authoring app, Elucidat, and also in the courses that you produce using the app. You will not be able to opt out of these cookies because they are essential for you to be able to access the app and create and support your learning.
All our cookie sets for the author and learner experience are strictly necessary.
One thing to note in relation to your preferences is that we do not presently have the capability to omit you from usage analytics if your browser sends a “do not track” message.
Cookies are primarily used in the app to support authentication, other features and product feedback.
| Name | Jwt, jwt-refresh, |
|---|---|
| Host | Elucidat |
| Duration | 3 Days |
| Targeting | All Authenticated authors |
| Description | Authentication |
| Name | authoring_localisation |
| Host | Elucidat |
| Duration | 1 month |
| Targeting | All users on website |
| Description | Localisation |
| Name | authoring_session |
| Host | Elucidat |
| Duration | 24 Hours |
| Targeting | All Authenticated authors |
| Description | Authentication & authoring features |
| Name | ajs_user_id / ajs_group_id / ajs_anonymous_id |
| Host | Elucidat |
| Duration | 365 Days |
| Targeting | All Authenticated authors |
| Description | Analytics cookie for Segment |
| Name | intercom-session-[app_id] |
|---|---|
| Host | Intercom |
| Duration | 1 Week |
| Targeting | All Authenticated authors |
| Description | Analytic/Tracking cookies, used to identify interactions |
| Name | _ga, product_store_identifier, gtm_id |
| Host | Intercom |
| Duration | 9 Months |
| Targeting | All Authenticated authors |
| Description | Analytic/Tracking cookies, used to identify interactions |
| Name | JSESSIONID |
| Host | New Relic |
| Duration | Session |
| Targeting | All Authenticated authors |
| Description | Analytics & reporting |
| Name | __zlcmid |
| Host | Elucidat |
| Duration | 365 Days |
| Targeting | All Authenticated authors |
| Description | Zendesk support desk cookie |
These cookies are used in the app to support the learning experience, features & product feedback
| Name | elucidat-analytics |
|---|---|
| Host | Elucidat |
| Duration | 1 Year |
| Targeting | All users on website |
| Description | Cookie acceptance feature |
| Name | learner_session |
| Host | Elucidat |
| Duration | 1 Year |
| Targeting | All Learners |
| Description | Authentication/Session identification and bookmarking feature |
| Name | learner_reg_{{SCORM ID}} |
| Host | Elucidat |
| Duration | Session |
| Targeting | All Learners |
| Description | Used to temporarily log SCORM IDs between multi-sco courses |
| Name | elucidat-cookie-policy |
| Host | Elucidat |
| Duration | 365 Days |
| Targeting | All Learners |
| Description | This is a feature that’s offered which displays a cookie notice for Learners to agree to use non-essential cookies. |
From time to time we may update our Cookie Policy. We will post any changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We may also update this Cookie Policy based upon cookie best practices and legal requirements.
All changes, minor or major, will be added to this web page and an update date will be visible if requested. You are encouraged to check back here in order to keep up-to-date with the latest version of this Cookie Policy.
Any questions about this policy can be sent to support@elucidat.com.