Support and Services

No other authoring platform offers the same level of guidance, help, services and support. From transitioning your authoring team to Elucidat, to making big project releases go smoothly, we’ll make sure your elearning is a huge success – both for your team and your learners.

Customer Success

Making your ambitions a reality

From the moment you start working with Elucidat, your dedicated customer success manager will make sure you get the maximum value out of Elucidat.

From guiding you through big project releases, to helping you successfully adopt Elucidat inside your organization, we’ll be on hand from the very beginning to make sure your investment is a success and your learners get the best possible experiences.

 

The support and training that Elucidat has given us have been second to none, we see them as a key partner in Franklin Covey’s growth and success.

- Jim Packard, Franklin Covey

Support

Helping you make the most of Elucidat

With Elucidat, you’re only ever a few clicks away from answers to your questions. Unlike some tools, we don’t ask you to rely exclusively on support forums, volunteers or FAQs. Instead, we’ll give you personal, direct answers to the questions you have.

In-app live chat
Searchable help-center
An awesome team that truly care

Our support team is rated 98% 😃 or 😍

 

All I can say is that Elucidat has hands down the best customer service I’ve ever experienced. They go the extra mile to help find solutions, and lead by example and through demonstration. Can’t thank you enough for all the help!

- Nikhil Lakhani, MS Society

Professional Services

Supporting you to become elearning experts

We offer a wide range of targeted coaching and consultancy services to help you build your skills and empower you to use Elucidat to deliver on your learning strategy.

Everything we do is focused on enabling you to get the most out of Elucidat, rather than creating elearning projects for you. We can help you with everything from creating a blended learning strategy, to building a prototype or coaching you through your project lifecycle.

Get a full overview of our professional services [PDF]

 

We’ve come to think of Elucidat as members of our team. It’s nice to know we have someone to count on when things get hectic! We go to them with a nugget of an idea and they come back with a beautifully designed prototype, with the functionality we need set up and working.

- Georgia Axtell-Powell, the Open University


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