SGS

89,000

Employees

2600

Locations

10

L&D technical experts

Industry

Quality Assurance

Location

Global

Empowering technical experts to train others, using Elucidat

How does a Talent Development team of two help technical experts roll out a new process to hundreds of employees in labs around the world? The answer: easily, with the help of Elucidat’s Professional Services. 

The world’s leading quality assurance company SGS were able to add 10 new authors to their elearning production in a matter of weeks! 

The partnership between Elucidat and SGS alleviated pressure on the businesses’  learning department – and also had much wider-reaching effects. Their team quickly became confident digital learning designers,who are now passing on their knowledge to others and building an evolving author community. Meaning it’s even easier and quicker for SGS to produce awesome training at scale.

“Partnering with Elucidat experts was the best investment SGS could make. It allowed our team to discover the “digital learning designers” in them. The partnership allowed them to create and deliver with speed and increased their confidence to create the next batch of modules! Thank you Elucidat team.”

Luz Hoyos-Rossier, Global Head of Talent Development at SGS

The challenge

SGS is the world’s leading inspection, verification, testing and certification company. They’re one of the largest too, with more than 89,000 employees and a network of more than 2,600 offices and laboratories around the world.

As part of their commitment to quality, SGS continually improve the processes used in their laboratories, led by a select group of technical experts.

With a big change ahead, how does a Talent Development team help 10 technical experts roll out a new process to hundreds of employees in labs around the world?

The solution

Having recently become an Elucidat customer, the Talent Development team at SGS are embracing elearning as their training method; it’s cost-efficient, future-proofed, and easy to deliver at scale. To empower their team of technical experts to create quality elearning, SGS  invested in some of Elucidat’s Professional Services.

To kick things off, experts from SGS and Elucidat collaborated to design a Tailored Template which was then built by Elucidat. This gave the technical experts at SGS a pre-built template designed specifically for their technical process content, with expert learning design baked in. All 10 experts used this template; reducing their learning curve, supporting them to create engaging content and ensuring all 10 projects were consistent.

Explore Elucidat’s range of Professional Services with this interactive elearning example (built with Elucidat!).

“Thank you all for combining your talents and expertise to make this first phase so smooth, speedy and professional. The templates look awesome and you have delivered so quickly. I will be pleased to share with the team today.”

As a follow-up, the Elucidat team then carried out Project Reviews on the first draft of each of the 10 experts’ projects. These 1-2-1 reviews meant each expert received specific support for their content and confidence level, and also enabled both parties to ensure quality and consistency across the board.

“The experience from the SGS team on the project reviews was very positive. They were highly satisfied with the detailed feedback, proposed alternatives and expert guidance offered by the Elucidat team both from an instructional design perspective as well as from a technical one, always keeping the learner at the center.”

The result

In just 7 weeks the SGS team had 10 professional, consistent elearning modules ready for user acceptance testing. And the effects were wider-reaching than just this project. The 10 technical experts were confident, ready to move on to creating the next set of modules in their process training curriculum. They have built their skills to a level where they are now able to peer review work and share best practice to support each other, creating an evolving author community.

“Partnering with Elucidat experts was the best investment SGS could make. It allowed our team to discover the “digital learning designers” in them. The partnership allowed them to create and deliver with speed and increased their confidence to create the next batch of modules! Thank you Elucidat team.”

Luz Hoyos-Rossier, Global Head of Talent Development

Learn more about Elucidat’s range of Professional Services