Support and Onboarding

When you join Elucidat, we're here to help every step of the way.
From a personalized onboarding plan to day-to-day support, our Customers Success Team has you covered.

Kicking things off with a bang!

Your first three months with us are designed with one goal in mind: to get you started quickly and set you up for future success. 

 

Onboarding Call

The onboarding call is the key to understanding one another. This is where it all starts – we will ensure your goals become our goals and that we fully understand your pain points and KPI’s.

Strategy Support

Now that we know each other it’s time to talk strategy. We’ll work with you to form three key SMART objectives and success criteria. And, then we’ll discuss how we are going to get there.

Champions Training

These sessions are all about the art of the possible. Your dedicated Customer Success Manager will ensure your key decision-makers are working effectively at scale and Elucidat is fit for your needs.

Monthly Check-ins

Your Customer Success Manager is always here to keep you on track. These monthly check-ins are designed to help you stay focused on your goals and solve any blockers that you might have.  

I love the way you treat your customers and are really competent in what you do. For me, that makes you really credible.

- Miriam Kringen Molnar, HR training consultant at BDO Norway

With you every step of the way!

 Your journey with Elucidat doesn’t end with onboarding. When it comes to reaching your goals, we’ve always got your back. 

Elucidat live chat support

Live Chat

Get the right support exactly when you need it. Speak to the Elucidat customer success team directly using the in-app live chat. You’ll never feel like you’re left to your own devices. We are here to help!

Built-in Tutorials

Benefit from guided walkthroughs and in-app links to the help pages. Whether you’re a new author or a seasoned pro, our award-winning app can guide you to achieve your goals.

Regular Webinars

Join webinars and Q+A sessions led by the Elucidat team and guest experts. Walk away with best practice advice, fresh and innovative approaches to learning, and much more.

Free Resources

Take full advantage of a ton of free resources. Access exclusive guides or watch Designer Cut videos and ready-made demos. Get the help you need, the way you prefer it.

Looking for even more help?

 Supercharge your learning strategy and design with one of our Professional Services. 

Find Out More

Meet some of our Customer Success Team

With over 50 years of experience in the digital learning industry between us, we know "a little" about making an impact with your learning

Sam Spencer

Head of Customer Success

In her 10+ years working in digital learning agencies, Sam worked on countless large scale learning projects, leading elearning development teams to produce award-winning content. As well as her in-depth industry knowledge and experience, Sam brings a big smile, warmth and enthusiasm to work.

Katherine Lockley

Customer Success Manager

Katherine is a very passionate and ambitious Customer Success Manager. As the brains behind our excellent onboarding service, she's super pleased to see the impact it's having on our customers. With experience in Project Management within the elearning industry, she helps her customers achieve their most important goals, faster.

Isobel Petty

Head of Support

With over 10 years of Customer Service experience, Isobel knows how to provide an outstanding experience. Even though she is busy managing her team at Elucidat, she still finds the time to get stuck in with Customers. She's a proven expert at finding creative solutions to help customers thrive.

Jake Farrow

Customer Success Executive

Jake has an in-depth knowledge of Elucidat and is always happy to help our customers make the most of the tool. He's an avid problem solver and will very quickly get to the bottom of any issue. With a can-do attitude and a ton of dedication to his role, no wonder we've heard some excellent customers feedback on his performance.

Kate Costelloe

Customer Success Manager

Kate brings a lot of heart into her role. She is a very emphatic Customer Success Manager and always goes over and above expectations to help. She came to Elucidat with extensive customer relationship management experience. And, with a motto of: it all starts with a deep understanding of customer businesses and goals.

Christiane Reineke

Customer Success Executive

Christiane is a Customer Support Executive with a diverse professional and educational background and a versatile skill set. With experience in social care and mental health, she is a wellbeing champion at Elucidat. Customers and colleagues alike benefit from her ability to put her self into their shoes.

Join Elucidat Today

Book a demo and let our Customer Service Team guide you to success.