What is Soft Skills Training? The Complete Guide

Does your organization overlook soft skills in favor of hard skills such as qualifications and industry-specific expertise? Many companies are now recognizing the importance of having the right blend of hard and soft skills for building effective, collaborative and dynamic teams. After all, an employee’s soft skills can determine how they apply their hard skills and work with others. So how can you as an employer help your employees to develop their soft skills? Read on for our guide to soft skills training, including:

What is Soft Skills Training?

Soft skills training is training that focuses on developing skills such as communication, teamwork and problem solving. Other soft skills include emotional intelligence, a positive attitude and taking the initiative. 

Unlike hard skills, soft skills are not industry or role-specific, rather skills that relate to personality and behavior. While hard skills such as data analysis, reporting or mathematical ability, can be taught with relative ease, soft skills training can be more challenging as it involves teaching new behaviors and ways of thinking. 

The effectiveness of soft skills training can also be more difficult to measure as it is generally less quantitative. Creating an effective soft skills training plan and choosing elearning platform can be the difference between success and failure.

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Benefits of Soft Skills Training?

Soft skills can be highly desirable for businesses and are important components of a resilient, empathetic and motivated workforce. The key benefits of soft skills training include:

1. Improved teamwork and rapport

Developing important skills such as communication and teamwork can help to build stronger and more effective workplace relationships and boost collaboration, resulting in higher levels of team productivity.

2. Empathetic leadership

Soft skills are critical at every level, and that includes leadership. Leaders with emotional intelligence and great interpersonal skills are more likely to get the best out of their employees by understanding their needs and building valuable relationships.

3. Happier employees and better staff retention

Investing in soft skills training for your employees demonstrates that you care about their development and provides them with useful skills that can make them better at their job and more fulfilled.

4. Better customer service and client satisfaction

Soft skills training teaches employees how to communicate effectively and tackle problems more confidently. It can also help to develop their listening and empathy skills which are key when dealing with customers or clients, especially if faced with a potentially complex problem.

5. Enhanced problem solving

Employees can benefit from enhanced problem solving skills from soft skills training. It can help them to approach problems in new ways, communicate challenges more effectively and implement alternative solutions.


Best Soft Skills for Improving Employee Performance

Not only does soft skills training make for happier and more fulfilled employees but it can also have a positive impact when it comes to employee performance. These are just some of the most desirable soft skills for improving employee performance:


The importance of great communication cannot be understated. Whether it’s day-to-day team communication, or interacting with clients or customers, having great communication skills are essential for working efficiently and effectively – and building rapport with those around you.

What is soft skills training - the complete guide


Teamwork is a critical skill for teams, especially in a business environment. Soft skills training can help employees to understand their strengths and weaknesses within a team and learn how to best communicate with others for the best outcome. 

Time management

For efficient operations and cost savings, good time management is important. Spending too much time on one task or neglecting another can lead to inefficiencies and disgruntled clients. Learning how best to manage their time and juggle different tasks is a very useful skill for employees to master.


How to conduct soft skills training

Like with any learning and development program, auditing your current skills gap is a good place to start. Speak with employees at all levels of the organization to identify whether there are obvious areas of improvement and consult with managers to determine whether there are any common soft skills that come up in appraisals often, e.g. communication or organization. 

The next step is to decide the format and delivery method of your training. Do you want to conduct face-to-face training, offer interactive online courses via an LMS, or offer a blended learning approach? The team at Elucidat have extensive experience with delivering impactful training at scale, using a wide range of formats, so if you’re not sure of the best approach, speak to one of our learning experts. 

If you decide on digital learning, the next step is to choose an authoring tool that offers everything you need to create effective elearning. Depending on your experience with elearning authoring tools, budget and complexity of your project, some may be a better fit than others, so be sure to take a demo of a few to find the best solution. You can see a full review of the best elearning authoring tools here. 

Once you have selected your authoring tool, you can then go on to build out your content, using pre-built templates or building from scratch. Be sure to engage Subject Matter Experts from across your L&D and HR teams to ensure your content hits the mark. And, for the best results, choose interactive formats such as quizzes, branched scenarios and video to keep employees engaged. 

Alongside soft skills elearning, you could also consider one-on-one coaching sessions, workshops and peer mentoring. You can explore different types of blended learning here.

How to conduct soft skills training

Using elearning for soft skills training

Elearning can be a highly effective method for soft skills development. Not only does it allow employees to do the training little and often, but it also allows them to test their soft skills as they go with scenario-based training. Here are some of the key benefits of soft skills elearning:

1. Manageable and digestible learning

Soft skills aren’t something anyone can learn overnight, it is learned behavior developed over time through repetition and ongoing training. Creating a dedicated soft skills elearning course allows employees to access it regularly, in bitesize chunks, from their laptop or smartphone. That way, it doesn’t interfere with their day-to-day work and is more likely to become a habit that sticks.

2. Innovative and engaging formats

Unlike an in-person talk or reading materials, elearning allows employees to engage in simulated scenarios, answer questions in real-time and put their soft skills to the test. It also enables them to receive instant feedback and analyze their performance to understand which skills they can improve further.

3. Learning by observation

Video is a useful format for teaching soft skills as it allows the learner to observe soft skills in real-life scenarios and translate them into everyday life. It encourages employees to immerse themselves into a situation and reflect upon how they would react.


Cost of Soft Skills Training

The cost of soft skills training will depend on the size and complexity of your project, as well as the delivery method you choose. If you need to create elearning content that’s scalable or if you need to adapt your training for global audiences, ensure your chosen authoring tool has built-in localization capabilities to save time and keep costs down. 

Eluciat provides different pricing options for organizations of all sizes. Check out the different pricing plans here.


Elucidat and Soft Skill Training

Elucidat is a great option for creating engaging and responsive soft skills training. With Elucidat, you can choose from a range of attractive pre-built templates, build customized branching scenarios and incorporate a variety of interaction types such as polls and gamification. It’s suitable for authors of all levels, and allows you to produce high-quality elearning, fast. We also have an outstanding support team who are on-hand to offer support and expert elearning advice. 

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