Providing customer training around your products or services is a fantastic way to differentiate yourself from competitors. It also boosts customer engagement and enables them to gain more value from you: win, win. But if you’re serious about providing useful training that’s as professional as the rest of your customer-facing services, you must approach it […]
Read moreHow to identify your true business needs and deliver real value
You can’t begin to design an effective learning solution until you’ve understood the problem you’re trying to solve. Digging deeper from the start cuts through the business speak to get to the real needs. We asked two L&D experts how they get from a training request to the root cause of a requirement. They were […]
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