Have you pinpointed the performance needs for your project, identified real learner needs, and developed a fantastic digital-learning initiative? Great. While you wait for those business-level KPI targets to come to fruition, what are you going to do?
Look at your dashboards, of course, and see if they’re hitting the mark. Then use the insights to improve the elearning to raise its chances of working. Evaluation, empowered.
Dashboards — your new favorite tool
While we know performance improvements are the name of the game, sometimes they can take a while to take effect. An increase in sales, shorter customer queue times, or improvements in productivity aren’t going to happen overnight. Plus, you need to give a long enough measurement window to know if your learning initiative has really worked.
What can you do to know if your project has made an impact? Easy. Track user data on your dashboards.
By keeping track, on a continual basis, of how learners are accessing and interacting with your digital learning, you can tweak your strategy and actively help learners on their journey to those all-important performance improvements.
Example of an analytics dashboard in Elucidat’s authoring platform
Doing this across multiple elearning projects means you can pass lessons from one to another and build a fuller profile of learning habits.
Combine it with regular conversations and further surveys, and you’ll increase your chances of hitting those targets no end.
This data also tells you whether learners are engaged because, as you’ll remember, your learning content is competing with a plethora of online information, social forums, and videos.
What might you look for?
It really depends on what type of learning content you are providing.
If you’ve designed learning as performance support — for example, to help salespeople with on-the-job product information — you may expect mobile and tablet access to be high, and time spent to be short but frequent. Completion is by-the-by, as it’s all about learners taking what they need, when they need it.
If you’re expecting learners to work through topics as a step-by-step course, you may expect completion times to be longer. If this isn’t the case, you may need to talk with learners and change tack; perhaps learning time is squeezed so short that bite-size topics are needed. Or more are accessing it over mobiles than you’d expected, making longer topics more challenging to use.
You can also monitor data on how learners interact with the content and answer key questions, especially ones that indicate to you their level of comprehension and application of skill.
If you notice scores are continually low in a key area — it could be the question needs a tweak, you may have to provide further learning in that area, or they just need to try again —perhaps it’s meant to be hard! A bit of digging around will soon tell you if you need to make a quick change or not.
If you’re serious about improving performance and supporting employees who need to make that journey, you must be tracking data.
Data enables you to tell a story about how you are delivering value — to both employees and to the business as a whole.
Combining data analytics with surveys and conversations gives you a rich source of input to learn from. Add to that powerful collaborative tools that enable you to involve stakeholders in the development process and to easily and quickly share updates and ideas, and you’ll increase your chances of meeting your project’s performance goals.
For more tips and tricks about proving the value of your learning, read our guide: How to Deliver and Prove the Business Value of Your Elearning
To find out more about Elucidat Analytics and what it can do for you, contact Elucidat.
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